Bypass GoToMeeting & LogMeIn

Newer Cloud USS accounts will have a number of System-level Bypasses provided by default, including Bypasses for GoToMeeting, GoToMyPC, etc. The manual configuration detailed below is only necessary for older accounts, which do not have these System-level Bypasses.

By their own admission, GoToMeeting requires further whitelist configuration in order to be able run correctly through filters/firewalls.

A list of URLs/ports/IPs that are required to be added to the Bypass in USS/Firewall are provided by LogMeIn here.

The list has been converted to a USS friendly format below, which implies the wildcard (i.e. no need to add *. to the beginning of each URL)

All GoTo Products

To begin, visit your USS Dashboard and click Products ⟶ Web Security ⟶ Bypass. Click to create a new Category. Give it a sensible name, like "GoTo Products".

For each of the URLs in the list below, click to add a new Pattern to the Category you just created. Set the Bypass Type to "Bypass Destination Domain Completely", and set the Pattern to the URL.

You'll need to add each URL in this list as a separate Pattern. Make sure you add each of them under the same Category ("GoTo Products").
openvoice.com
filestackapi.com
citrixonline.com
citrixonlinecdn.com
cloudfront.net
expertcity.com
getgo.com
getgocdn.com
getgoservices.com
getgoservices.net
goto-rtc.com
logmein.com
logmeininc.com
osdimg.com
raas.io

GoToAssist

Make sure you've added Bypasses for the GoTo Products Category, above. Then, click Products ⟶ Web Security ⟶ Bypass and click to create a new Category. Give it a sensible name, like "GoToAssist".

For each of the URLs in the list below, click to add a new Pattern to the Category you just created. Set the Bypass Type to "Bypass Destination Domain Completely", and set the Pattern to the URL.

You'll need to add each URL in this list as a separate Pattern. Make sure you add each of them under the same Category ("GoToAssist").
assist.com
fastsupport.com
go2assist.me
gofastchat.com
gotoassist.com
gotoassist.at
gotoassist.me
helpme.net

GoToMeeting

Make sure you've added Bypasses for the GoTo Products Category, above. Then, click Products ⟶ Web Security ⟶ Bypass and click to create a new Category. Give it a sensible name, like "GoToMeeting".

For each of the URLs in the list below, click to add a new Pattern to the Category you just created. Set the Bypass Type to "Bypass Destination Domain Completely", and set the Pattern to the URL.

You'll need to add each URL in this list as a separate Pattern. Make sure you add each of them under the same Category ("GoToMeeting").
gotomeet.at
gotomeet.me
gotomeeting.com
joingotomeeting.com

GoToMyPC

Make sure you've added Bypasses for the GoTo Products Category, above. Then, click Products ⟶ Web Security ⟶ Bypass and click to create a new Category. Give it a sensible name, like "GoToMyPC".

Click to add a new Pattern to the Category you just created. Set the Bypass Type to "Bypass Destination Domain Completely", and set the Pattern to gotomypc.com.

GoToTraining

Make sure you've added Bypasses for the GoTo Products Category, above. Then, click Products ⟶ Web Security ⟶ Bypass and click to create a new Category. Give it a sensible name, like "GoToTraining".

For each of the URLs in the list below, click to add a new Pattern to the Category you just created. Set the Bypass Type to "Bypass Destination Domain Completely", and set the Pattern to the URL.

You'll need to add each URL in this list as a separate Pattern. Make sure you add each of them under the same Category ("GoToTraining").
gototraining.com
jointraining.com

GoToWebinar

Make sure you've added Bypasses for the GoTo Products Category, above. Then, click Products ⟶ Web Security ⟶ Bypass and click to create a new Category. Give it a sensible name, like "GoToWebinar".

For each of the URLs in the list below, click to add a new Pattern to the Category you just created. Set the Bypass Type to "Bypass Destination Domain Completely", and set the Pattern to the URL.

You'll need to add each URL in this list as a separate Pattern. Make sure you add each of them under the same Category ("GoToWebinar").
gotowebinar.com
joinwebinar.com
webinar.com

LogMeIn

Make sure you've added Bypasses for the GoTo Products Category, above. Then, click Products ⟶ Web Security ⟶ Bypass and click to create a new Category. Give it a sensible name, like "LogMeIn".

For each of the URLs in the list below, click to add a new Pattern to the Category you just created. Set the Bypass Type to "Bypass Destination Domain Completely", and set the Pattern to the URL.

You'll need to add each URL in this list as a separate Pattern. Make sure you add each of them under the same Category ("LogMeIn").
logmein.com
logmein.eu
logmeinusercontent.com
logmeinrescue.com
logmeinrescuse.eu
logmeinrescue-enterprise.com
logmein-gateway.com
accounts.logme.in
hamachi.cc
internap.net
internapcdn.net
logmein123.com
logmein123.eu
123rescue.com
support.me
join.me
boldchat.com
bold360.com
logmeininc.com
meldium.com
lastpass.com
lastpass.eu

Final setup

Once you've added all of these Bypasses, they need to be enabled. Click Web Security ⟶ Agent Configuration, and choose a Configuration Profile. Click Bypass Categories and enable all of the Bypasses you created above. Finally, click .

You can propagate these changes instantly by logging into your USS Gateway, navigating to System then click the Update Config button. On USS Agent, you can do this by right-clicking the USS Agent icon and hitting Update Config.

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