What happens when my Email Security license is suspended or deleted?

Updated 2 days ago by admin

The following article describes the behaviour if your Email Security license is suspended or deleted.

License Suspended

Mail flow will continue for a 7 day grace period however any customer defined or standard rules will be disabled, meaning spam and potentially malicious email will be delivered to your mail server. The (Locked) rules will remain active along with the Deliver rule, to ensure mail flows correctly. After 7 days, mail flow may be suspended completely.

You will still incur usage whilst the license is suspended if your domains are still pointing to the Email Security service MX records. This is to prevent any business interruption.

License Deleted

Mail flow will be interrupted. You should ensure that your domain MX records are updated to point to a different SMTP service for continued mail flow.

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